Privacy Policy

Last Updated: July 24, 2018

This Privacy Policy explains what information we (Tipple J. Safety Systems, owner of Secure View platform) collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Privacy Policy applies whether you access the Secure View Services (as defined in the Terms of Service) through a browser, a mobile application, or any other method. This Privacy policy supplements and is subject to the Secure View Terms and Conditions. Please ensure that you have read and accepted the Terms and Conditions for users before accepting this Privacy Policy.

Global Privacy Standards

We comply with global privacy standards and remain committed to protecting your personal information and honour our privacy obligations regardless of where your personal information is collected, processed, or retained.

Information we collect

1) Information you provide to us or allow others to provide to us At various points in the Secure View experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address and location. And if you subscribe to our service plan, we collect information including your address, phone number, credit or debit card information, and the details of your request category. Your account information may be updated or corrected by accessing your account settings. If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, e-mail address, public profile information, and information about your contacts. We may also offer social sharing tools (such as the Facebook “Like” button) that let you share actions on the Services with other websites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these third party services and your settings there for more information. If you wish to invite your friends and contacts to use the Services, we will give you the option of either entering in their contact information manually or, for Nigerian residents, importing it from your address books on other third party services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Services after a referral is sent, and, for Nigerian residents, to remind your friends of the referral sent on your behalf. Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a Secure View button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.

2) Technical information about usage of the Services When you use the Secure View Services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used. Cookies, Pixels, and Other Tracking Technologies: We, our partners, our advertisers, and third party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads and remember that you are logged into the Services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third-parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of the Services -- you can learn more about information that Google may collect here. Log information: When you use the Services, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information. Interest-Based or Online Behavioural Advertising: Secure View may use third-party advertising companies to serve interest-based advertisements to you. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match you with ads that will be the most relevant, interesting, and timely for you. If you would like to opt-out of interest-based advertising, please visit http://optout.networkadvertising.org/#/ . Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative for that specific browser on that specific device. If you opt-out, you may continue to see Secure View’s or our partners’ online advertisements; however, these ads will not be as relevant to you.

How we use your information

We may use the information we collect for various purposes, including to:

  • Provide the Services to you, improve the quality of the service, and develop new products and services
  • Allow Service Providers (which means those that directly respond to your service requests and/or deliver the help you require, including our emergency responders and their employees/agents where applicable or our third-party providers) at your location and/or call or text you with any updates or issues
  • Charge you for the purchase and delivery costs through one or more payment processing partners
  • Offer you customized content (including advertising, coupons, and promotions)
  • Understand how users interact with the Services (including advertising both on and off the Services) as a whole and to test new features or changes in our features
  • Provide customer service, respond to your communications and requests, and contact you about your use of the Services

You can opt-out of receiving promotional communications from Secure View by using the settings on the Account Info page or by using the unsubscribe mechanism included in the message, where applicable.

What we share

The Services comprise a platform that presents you with a set of features and service categories from which you can choose based on your needs. In order to make this work, we need to share information about you and your service request with the other parties who help enable the service. This includes, for example, the Service Provider(s) who accept and deliver your needed help, the payment processing partner(s) that we use to validate and charge your credit or debit card, and the champs whom may facilitate your service request. To be clear, only our payment processing partner(s) receive credit or debit card information.

We also share information under the following principles:

  • With your consent or at your direction — we will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:
  • If you enter loyalty card information from a particular service provider, we share that information with the service provider you chose along with your request so that information can be added to your loyalty card account.
  • If you select a preferred service provider, your information is viewable by anyone in the chosen service provider’s network.
  • If you invite friends to use the Services through our referral program or to share to social media, we will share some information with the friends you invite like your name and picture. Likewise, if you choose to join someone else’s safety circle, they will see some of your information.
  • For external processing or service provision — we sometimes employ third parties to process information on our behalf or to provide certain services (such as advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with them under appropriate confidentiality provisions.
  • For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Secure View.
  • On a non-personal or aggregate basis — we share information on a non-personally identifying basis (including, but not limited to service delivery details though; not including credit or debit card information) or an aggregate basis.
  • For business purposes — we may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Secure View, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

Changes to this Policy

This policy may change from time to time and any revised Privacy Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in the case of material changes to the Privacy Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).

Contact Information

Questions or comments about our Privacy Policy? Contact our Trust & Safety Manager at:

Secure View

Plot 9 Babatunde Kuboye Street

Lekki Phase 1 Lagos State

[email protected]

+234(0)9081150554

For customer service inquiries, visit our Help Centre!